> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quarkybot.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Set Up a Ticket Support System in Your Discord Server
> Use Quarky to build ticket panels and embeds so members can open private support threads with a button click — with optional custom form questions.
Quarky's ticket system gives your server a structured way to handle support requests, questions, and feedback. Members click a button on a ticket embed to open a private thread, and your support team is pinged automatically. You can optionally attach a Custom Form so members answer specific questions when opening a ticket.
The system is built from two components that work together:
* **Ticket panels** — define settings for each ticket type: category, support role, channel name, welcome message, and an optional form
* **Ticket embeds** — the message posted in your server with one or more buttons, each linked to a ticket panel
## Creating a ticket panel
Begin by using the command `/admin-ticket panel create` and give the panel a name.
The following wizard will pop up where you can configure all settings related to the ticket panel.
Choose the **Ticket Panel Category** and the **Support Role** to be mentioned when the ticket is created as shown below.
Click **Config** to choose:
* **Ticket Channel Name** — name of the channel created when users click the create ticket button
* **User Max Tickets Open** — maximum number of tickets a single user can have open in this panel
Then click **Submit**.
Click **Welcome Message** to configure the welcome message embed shown when a user creates a ticket:
* Embed Title
* Embed Description
* Embed Hex Color
* Embed Footer
* Embed Image
Then click **Submit**.
If you have **Quarky Custom Forms** enabled in your server, you can connect forms with different types of questions to be answered by the user after creating a ticket.
Click **Form** and choose the associated form panel for this ticket panel.\
Refer to **Form Panel** documentation.
Click **Save**.
After saving, you can now edit the ticket panel using the **Edit** button or delete it using the **Delete** button.
## Creating a ticket embed
Once you have at least one ticket panel, create a ticket embed to post in your server.
Now that the ticket panel is ready, run `/admin-ticket embed create [name]` to create a new ticket embed.
After running the command, the embed creation wizard will pop up. Here you can configure the embed and all button panels linked to it.
Click **Embed** and provide any of the following (all optional but recommended):
* Title
* Description
* Hex Color
* Footer
* Image
Then click **Submit**.
After submitting, the embed preview updates to match your configuration.
Scroll down and click **Panels** to begin attaching ticket panel buttons to this embed.
Click **Add Panel** to insert your first ticket button panel.
Click **Button** to customize its appearance. Configure:
| Setting | Options |
| ---------------- | -------------------------------------------- |
| **Button Label** | Text displayed on the button |
| **Button Color** | `0` Grey · `1` Blurple · `2` Green · `3` Red |
| **Button Emoji** | Emoji shown on the button |
Click **Submit** when done.
From the dropdown, select the **Ticket Panel** you created earlier (for example, `panel`).\
Then click **Save**.
After saving, you can:
* **Send** the embed to a channel
* **Edit** it again
* **Delete** it
Click **Send**, choose a channel, and the embed will be posted there.
When a member clicks a ticket button, a private thread is created for them.\
If your panel includes a form, the bot guides the user through each question.
Clicking a ticket button begins the ticket process. The user is guided through all configured questions, and the support team is notified once all responses are collected.
## Slash commands
### Panel commands
| Command | Description |
| ----------------------------------- | ------------------------------------------------------ |
| `/admin-ticket panel create [name]` | Create a new ticket panel with the interactive wizard |
| `/admin-ticket panel get [name]` | View a saved ticket panel with Edit and Delete actions |
| `/admin-ticket panel list` | List all saved ticket panel names |
### Embed commands
| Command | Description |
| ----------------------------------- | ------------------------------------------------------- |
| `/admin-ticket embed create [name]` | Create a new ticket embed with the interactive wizard |
| `/admin-ticket embed get [name]` | View a ticket embed with Send, Edit, and Delete actions |
| `/admin-ticket embed list` | List all saved ticket embed names |
### In-ticket commands
| Command | Description |
| ----------------- | -------------------------------------------- |
| `/ticket add` | Add a user to the current ticket thread |
| `/ticket remove` | Remove a user from the current ticket thread |
| `/ticket claim` | Claim the ticket you are currently in |
| `/ticket unclaim` | Unclaim the ticket you are currently in |
| `/ticket close` | Close the current ticket thread |