Set Up a Ticket Support System in Your Discord Server

• Ticket panels — define settings for each ticket type: category, support role, channel name, welcome message, and an optional form
• Ticket embeds — the message posted in your server with one or more buttons, each linked to a ticket panel

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Creating a ticket panel

1

Begin by using the command /admin-ticket panel create and give the panel a name.

2

The following wizard will pop up where you can configure all settings related to the ticket panel.

3

Choose the Ticket Panel Category and the Support Role to be mentioned when the ticket is created as shown below.

4

Click Config to choose:

• Ticket Channel Name — name of the channel created when users click the create ticket button
• User Max Tickets Open — maximum number of tickets a single user can have open in this panel

Then click Submit.

5

Click Welcome Message to configure the welcome message embed shown when a user creates a ticket:

• Embed Title
• Embed Description
• Embed Hex Color
• Embed Footer
• Embed Image

Then click Submit.

6

If you have Quarky Custom Forms enabled in your server, you can connect forms with different types of questions to be answered by the user after creating a ticket.Click Form and choose the associated form panel for this ticket panel.
Refer to Form Panel documentation.

7

Click Save.After saving, you can now edit the ticket panel using the Edit button or delete it using the Delete button.

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Creating a ticket embed

1

Now that the ticket panel is ready, run /admin-ticket embed create [name] to create a new ticket embed.

2

After running the command, the embed creation wizard will pop up. Here you can configure the embed and all button panels linked to it.

3

Click Embed and provide any of the following (all optional but recommended):

• Title
• Description
• Hex Color
• Footer
• Image

Then click Submit.

4

After submitting, the embed preview updates to match your configuration.

5

Scroll down and click Panels to begin attaching ticket panel buttons to this embed.

6

Click Add Panel to insert your first ticket button panel.

7

Click Button to customize its appearance. Configure:

Setting	Options
Button Label	Text displayed on the button
Button Color	0 Grey · 1 Blurple · 2 Green · 3 Red
Button Emoji	Emoji shown on the button

Click Submit when done.

8

From the dropdown, select the Ticket Panel you created earlier (for example, panel).
Then click Save.

9

After saving, you can:

• Send the embed to a channel
• Edit it again
• Delete it

10

Click Send, choose a channel, and the embed will be posted there.

11

When a member clicks a ticket button, a private thread is created for them.
If your panel includes a form, the bot guides the user through each question.

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Slash commands

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Panel commands

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Embed commands

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In-ticket commands